Customer satisfaction is at the centre of everything we do, it promotes excellence in all aspects of our business. All the marketing, glossy brochures and flashy websites are no substitute for hearing feedback directly from other teachers and senior leaders!
Our aim is to provide exceptional service to schools aligned to our core principles of reliability and honesty, so analysing our feedback is imperative to understanding how we can deliver a better service.
The below shows feedback comments left by our customers from our helpdesk ticketing system over the past year. Many thanks and please keep those comments coming so we can keep improving!
- “As always an excellent response from Partnership”
- “Can’t praise Partnership enough!”
- “Pleased that it was dealt with efficiently and more importantly that you had the skills to fix it rather than the cost of a replacement.”
- “As always, very helpful and thorough advice.”
- “PEL listened to our problems and did everything they could on and off site to resolve the issue promptly.”
- “Immediate response – service couldn’t be improved”